Terms of Service

Definitions and Scope of Agreement

In these Terms of Service, the following terms shall carry the meanings assigned to them below. "Linear Core Support" refers to the operational consulting and systems implementation firm operating at 839 N Hill St, London, KY 40741. "Client" refers to any business entity, individual, or organization that engages Linear Core Support for any professional service. "Services" refers to all deliverables, work products, consultations, system builds, documentation packages, automation integrations, and audits produced by Linear Core Support.

These Terms apply to all service categories offered by Linear Core Support, including but not limited to CRM and ERP system integration (S/01), technical process documentation (S/02), workflow automation engineering (S/03), and operational cost auditing (S/04). Engagements begin upon written or electronic confirmation of a service agreement, statement of work, or formal consultation request submission.

These Terms constitute the complete and exclusive statement of the agreement between Linear Core Support and the Client with respect to the subject matter hereof. No prior proposals, verbal commitments, or earlier documents form part of this agreement unless expressly incorporated by written reference.

Services Provided

Linear Core Support delivers professional operational services to businesses seeking structured, documented, and connected operational infrastructure. Each service engagement is scoped, scheduled, and delivered according to a mutually agreed statement of work that specifies deliverables, timelines, revisions, and acceptance criteria.

Our service categories include the following:

• CRM and ERP System Integration (S/01) — Full-cycle deployment and customization of lead management platforms including Salesforce, HubSpot, and Pipedrive. Includes API mapping, data migration from legacy systems, pipeline configuration, and automated trigger setup.
• Technical Process Documentation (S/02) — Development and delivery of formal Standard Operating Procedures covering operational workflows, team protocols, onboarding processes, escalation structures, and cross-functional handoffs.
• Workflow Automation Engineering (S/03) — Engineering of automated data bridges between software platforms using tools including Zapier, Make, and custom API scripting. Scope includes mapping, testing, deployment, and documentation of each automation sequence.
• Operational Cost Audit (S/04) — Structured analysis of software subscriptions, vendor contracts, usage patterns, and recurring expenditures to identify redundancies, overlaps, and optimization opportunities.

Linear Core Support reserves the right to decline any engagement that falls outside our stated service capabilities, presents a conflict of interest, or cannot be adequately scoped within the parameters of a standard agreement.

Payment Terms and Billing

All fees for services rendered by Linear Core Support are specified in writing prior to project commencement and are confirmed in the relevant statement of work or service proposal. Fees are denominated in US dollars. Standard pricing at the time of publication includes the following base rates:

• CRM and ERP System Integration: $3,200.00 per one-time setup
• Technical Process Documentation: $2,100.00 per department bundle
• Workflow Automation Engineering: $1,850.00 per integration map
• Operational Cost Audit: $1,500.00 per full audit

Payment schedules are agreed upon in the statement of work and may include a deposit of up to fifty percent (50%) of the total engagement fee, payable prior to project initiation. The remaining balance is due upon delivery and acceptance of the final deliverables, or according to milestone-based billing schedules where applicable.

Invoices are due within fourteen (14) calendar days of issuance unless otherwise specified in writing. Late payments may be subject to a late fee of 1.5% per month on the outstanding balance. Linear Core Support reserves the right to suspend ongoing work in the event of non-payment beyond the agreed payment period.

All quoted fees are exclusive of applicable taxes, duties, or regulatory charges that may be imposed by federal, state, or local authorities. The Client is responsible for the payment of any such taxes assessed on the services received.

Client Responsibilities and Cooperation

The successful delivery of services by Linear Core Support is contingent upon timely and complete cooperation from the Client. The Client agrees to provide access to all systems, platforms, documentation, and personnel necessary for the completion of the agreed scope of work.

Specifically, the Client is responsible for:

• Providing administrative access to relevant software platforms, including CRM systems, project management tools, and communication platforms required for integration work
• Ensuring that designated internal contacts are available for review sessions, approvals, and question resolution within a reasonable and agreed timeframe
• Reviewing and providing feedback on draft deliverables within the review period specified in the statement of work
• Ensuring the accuracy of data, business processes, and operational information provided to Linear Core Support for documentation and analysis purposes
• Maintaining appropriate data backup procedures prior to any migration, integration, or system configuration work
• Notifying Linear Core Support of any regulatory, compliance, or data privacy requirements that may affect the design or implementation of systems

Delays caused by the Client's failure to meet these responsibilities may result in revised project timelines and, where applicable, additional fees to cover extended resource allocation.

Intellectual Property and Work Product Ownership

Upon full payment of all fees due under the applicable service agreement, the Client receives full ownership of all custom deliverables produced specifically for their engagement. This includes process documentation, SOP packages, workflow automation maps, CRM configuration specifications, and audit reports produced exclusively for the Client's use.

Linear Core Support retains ownership of all proprietary methodologies, frameworks, templates, tools, processes, and general-purpose intellectual property developed, refined, or used in the course of delivering services. Engagement-specific customizations delivered to the Client do not grant rights to underlying frameworks or the general operational methodology developed by Linear Core Support.

The Client grants Linear Core Support a non-exclusive, revocable license to access, analyze, and interact with the Client's systems and data solely for the purpose of delivering the agreed services. This license terminates upon completion of the engagement unless otherwise extended in writing.

Confidentiality and Data Handling

Linear Core Support treats all information provided by the Client as strictly confidential. This includes business processes, financial data, vendor information, customer data, organizational structure, internal procedures, and any other information that is not in the public domain. Our team members are bound by confidentiality obligations that extend beyond the termination of the engagement.

Linear Core Support will not disclose, sell, share, or publish any Client-specific information to third parties without the prior written consent of the Client, except where required by applicable law or regulation.

Data accessed during CRM migration, system integration, or cost audit engagements is used exclusively for the purpose of delivering the contracted services. Linear Core Support does not retain copies of Client data beyond the active engagement period, except where mutually agreed for support or transition purposes.

Limitation of Liability

Linear Core Support provides services based on the information, access, and context provided by the Client at the time of the engagement. While we apply rigorous methodology and professional standards to all work, we cannot guarantee specific business outcomes resulting from the implementation of our recommendations or delivered systems.

Linear Core Support's total liability to the Client for any claim arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the Client for the specific service engagement from which the claim arises. Under no circumstances shall Linear Core Support be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, or loss of data, regardless of whether we have been advised of the possibility of such damages.

These limitations apply to all claims, whether based on contract, tort, negligence, strict liability, or any other legal theory, and shall survive the termination of any agreement between the parties.

Project Modifications and Scope Changes

Any modifications to the agreed scope of work, including additions, reductions, changes in priority, or changes in technical requirements, must be documented and agreed upon in writing by both parties. Scope changes that materially affect the time or resources required to deliver the project may result in revised timelines and additional fees.

Linear Core Support will notify the Client of any scope change that carries a fee implication before proceeding. Work on out-of-scope items will not begin until a change order or written amendment to the statement of work has been confirmed by the Client.

Termination of Engagement

Either party may terminate the service engagement by providing written notice of at least fourteen (14) calendar days. In the event of termination by the Client, the Client is responsible for payment of all fees for work completed and deliverables produced up to the date of termination, including any non-refundable deposit amounts specified in the service agreement.

Linear Core Support may terminate an engagement immediately and without notice in the event of material breach by the Client, including non-payment of fees, misrepresentation of material facts, or conduct that prevents the delivery of the agreed services.

Upon termination, Linear Core Support will deliver all completed work product to the Client within ten (10) business days. The Client will revoke Linear Core Support's access to all systems and platforms previously granted for the purpose of the engagement.

Dispute Resolution and Governing Law

These Terms of Service and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

In the event of a dispute between Linear Core Support and the Client, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails to resolve the matter within thirty (30) days, the parties agree to pursue binding arbitration in Laurel County, Kentucky, before resorting to litigation.

Any legal action not subject to arbitration shall be brought exclusively in the courts of competent jurisdiction located in Laurel County, Kentucky, and both parties consent to the personal jurisdiction of such courts.

Amendments to These Terms

Linear Core Support reserves the right to update or modify these Terms of Service at any time. Changes will be published on our website with a revised effective date. For active engagements, material changes to these Terms will be communicated to the Client in writing at least thirty (30) days before taking effect.

Continued use of our services following notification of changes constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you may terminate your engagement in accordance with Article 09.

Entire Agreement and Severability

These Terms of Service, together with any applicable statement of work, service proposal, or written agreement signed by both parties, constitute the entire agreement between Linear Core Support and the Client with respect to the subject matter herein. They supersede all prior or contemporaneous negotiations, representations, warranties, and agreements, whether written or oral.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible, without affecting the enforceability of the remaining provisions.