Privacy Policy

Information We Collect

Linear Core Support collects information in several ways depending on the nature of our interaction with you. The information we collect may include contact details, business information, technical system details, operational documentation, and communication records.

Contact and identification information may include your name, business name, email address, phone number, mailing address, company role, and any details submitted through a consultation form, service inquiry, email exchange, or project request.

Business operational data may include CRM records, ERP exports, customer lists, lead pipeline structures, vendor information, subscription data, workflow documentation, internal process notes, SOP drafts, project management data, and other business materials provided to us for service delivery.

Technical information may include website logs, browser type, IP address, device information, operating system, referring pages, pages viewed, session duration, and general usage data collected through standard website operation and security monitoring.

Communication records may include emails, consultation notes, meeting summaries, approval records, revision requests, support correspondence, invoices, proposals, and written instructions exchanged during an engagement.

How We Use Information

Linear Core Support uses collected information only for legitimate business purposes related to inquiry response, service delivery, project management, billing, support, security, legal compliance, and operational record-keeping.

We may use information to:

• Respond to consultation requests, service inquiries, and client communications
• Prepare proposals, statements of work, project scopes, and service recommendations
• Deliver CRM and ERP integration services, workflow automation, process documentation, and operational cost audits
• Analyze existing systems, workflows, vendor arrangements, software subscriptions, and business processes
• Create SOP packages, automation maps, documentation bundles, audit reports, and related deliverables
• Manage project timelines, approvals, revisions, support requests, and client communication
• Issue invoices, process payments, track balances, and maintain financial records
• Protect our website, systems, clients, and business operations from unauthorized access or misuse
• Comply with applicable legal, tax, accounting, contractual, and regulatory obligations

We do not sell personal information, client data, business data, operational records, or system information to third parties.

Client System Access and Project Data

Certain services provided by Linear Core Support may require temporary access to client systems, including CRM platforms, ERP tools, project management platforms, automation tools, cloud storage folders, analytics dashboards, vendor portals, and communication systems.

Access is used solely for the purpose of delivering the agreed services. We do not access client systems beyond the scope authorized by the client, and we do not use client data for unrelated internal, commercial, marketing, or resale purposes.

Clients remain responsible for maintaining appropriate user permissions, administrative controls, backup procedures, password policies, and internal data governance practices. Linear Core Support may request limited-access credentials or role-based permissions where possible to reduce unnecessary exposure of sensitive information.

Confidentiality and Protection of Business Information

Linear Core Support treats client information as confidential. This includes operational processes, customer records, financial information, internal documentation, vendor contracts, pricing structures, technical configurations, workflows, and any non-public business information made available to us.

We apply reasonable administrative, technical, and organizational safeguards designed to protect client information from unauthorized access, disclosure, misuse, alteration, or loss. These safeguards may include access limitation, secure communication practices, controlled document handling, and internal confidentiality obligations.

No method of electronic transmission or storage is completely secure. While we work to protect information using commercially reasonable measures, we cannot guarantee absolute security of any data transmitted through online channels, email, third-party software, or client-managed platforms.

Cookies and Website Analytics

Our website may use cookies, server logs, analytics tools, or similar technologies to understand website performance, measure visitor activity, maintain security, and improve the user experience.

Cookies are small files placed on your device that help websites function properly or collect general usage information. You may disable cookies through your browser settings, although certain website features may not function correctly if cookies are disabled.

Website analytics data is used in aggregated or technical form and is not used to identify individual visitors unless that visitor voluntarily submits information through a contact form or direct communication.

Third-Party Platforms and Service Providers

In the course of operating our business and delivering services, Linear Core Support may interact with third-party platforms such as CRM systems, ERP tools, automation platforms, cloud storage providers, payment processors, communication tools, analytics services, and hosting providers.

These third-party providers may process information according to their own privacy policies and terms. Linear Core Support is not responsible for the independent privacy practices, security standards, or data handling procedures of third-party platforms controlled by the client or selected for use in a project.

Where we recommend or configure third-party tools, the client remains responsible for reviewing and accepting the applicable third-party terms, subscription costs, privacy policies, and compliance obligations.

Information Sharing and Disclosure

Linear Core Support does not sell, rent, or trade personal information or client business data. We may disclose information only when necessary for service delivery, business operations, legal compliance, or protection of rights.

Information may be disclosed in the following limited circumstances:

• To trusted service providers who support hosting, communication, payment processing, project delivery, or administrative operations
• To comply with applicable laws, regulations, subpoenas, court orders, tax requirements, or lawful government requests
• To enforce agreements, collect unpaid invoices, investigate misuse, or protect the rights and safety of Linear Core Support, clients, or others
• In connection with a merger, acquisition, restructuring, or transfer of business assets, provided reasonable confidentiality protections are maintained
• With the client’s written direction, authorization, or approval

Data Retention

Linear Core Support retains information only for as long as reasonably necessary to fulfill the purpose for which it was collected, complete the service engagement, comply with legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records.

Project files, deliverables, communication records, invoices, and service documentation may be retained for administrative and legal purposes after the completion of an engagement. Client system credentials, temporary exports, migration files, and operational data are deleted, returned, or deactivated when no longer required for the active engagement, unless otherwise agreed in writing.

Clients may request deletion of certain information, subject to our need to retain records required for legal, tax, contractual, accounting, security, or dispute-resolution purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding the information we hold about you. These rights may include the right to request access, correction, deletion, restriction, portability, or withdrawal of consent where consent is the basis for processing.

To exercise a privacy-related right, contact us using the information provided at the end of this policy. We may need to verify your identity or authority before processing a request. We will respond within a reasonable timeframe and in accordance with applicable law.

Where information belongs to a business client or is contained within a client-controlled system, requests may need to be directed to the applicable client as the primary controller or owner of that data.

Children’s Privacy

Linear Core Support provides business-to-business operational consulting and technical implementation services. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

International Access and Data Transfers

Linear Core Support operates from the United States. If you access our website or engage our services from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or in other locations where our service providers operate.

By communicating with us or engaging our services, you acknowledge that privacy laws in the United States or other jurisdictions may differ from those in your country of residence.

Updates to This Privacy Policy

Linear Core Support may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, business practices, or data handling procedures.

When updates are made, the revised policy will be posted on our website with an updated effective date. Continued use of our website or services after the revised policy is published constitutes acknowledgment of the updated policy.