Refund Policy
This Refund Policy explains how Linear Core Support handles cancellations, deposits, refunds, service credits, and payment disputes for professional service engagements, including CRM and ERP system integration, process documentation, workflow automation engineering, and operational cost auditing.
Important: Linear Core Support provides customized business services, consulting, technical configuration, documentation, and implementation work. Because our services involve reserved project time, analysis, planning, and custom deliverables, refunds are handled according to the project stage and the amount of work already performed.
General Refund Standard
Refund eligibility depends on the type of service purchased, the stage of the engagement, the amount of work already completed, and the terms stated in the applicable proposal, invoice, statement of work, or written service agreement.
Linear Core Support does not provide automatic refunds for completed services, delivered work product, scheduled consulting time, approved milestones, or project work that has already been performed in good faith according to the agreed scope.
If a refund request is approved, the refund amount may be reduced by fees for completed work, administrative processing, third-party platform expenses, transaction charges, or non-recoverable project costs incurred before cancellation.
Deposits and Project Initiation Fees
Many Linear Core Support engagements require an upfront deposit or project initiation payment before work begins. This deposit reserves project time, initiates discovery, covers planning, and allows our team to begin internal preparation for the engagement.
Unless otherwise stated in writing, deposits are generally non-refundable once any of the following has occurred:
- A discovery call, strategy session, onboarding session, or project kickoff has been completed
- System access has been reviewed, requested, configured, or tested
- Initial project planning, analysis, mapping, documentation, or audit work has begun
- Internal project resources have been reserved or assigned
- A statement of work has been accepted and the project timeline has been scheduled
If the Client cancels before any work has begun and before project resources have been allocated, Linear Core Support may, at its discretion, issue a partial or full refund of the deposit.
Refunds by Service Category
Because each service category involves a different type of work, refund eligibility may vary depending on the service purchased.
- CRM and ERP System Integration (S/01) — Refunds are not available for completed platform setup, migration mapping, configuration, automation triggers, API mapping, or delivered implementation work. Partial refunds may be considered only for unperformed portions of the agreed scope.
- Technical Process Documentation (S/02) — Refunds are not available for completed SOP drafts, workflow maps, process documentation, internal procedure manuals, or department bundles already delivered or made available for review.
- Workflow Automation Engineering (S/03) — Refunds are not available once automation logic, integration mapping, testing, deployment, or custom scripting work has begun, except for clearly unperformed portions of the project.
- Operational Cost Audit (S/04) — Refunds are not available once audit review, vendor analysis, subscription evaluation, cost mapping, or report preparation has started. Audit findings and recommendations are professional work product and are not refundable based on disagreement with the conclusions.
Completed Work and Delivered Materials
Payments for completed work are non-refundable. Completed work includes, but is not limited to, finalized documents, draft deliverables, CRM configurations, ERP setup work, automation maps, custom scripts, audit reports, process diagrams, SOP packages, vendor assessments, meeting summaries, and implementation notes.
A deliverable does not need to be formally published, launched, or adopted by the Client to be considered completed. If Linear Core Support has performed the work and delivered it to the Client, or made it available for review, the related payment is considered earned.
Revisions, corrections, or clarifications may be available according to the statement of work, but revision availability does not create an automatic right to a refund.
Cancellations Before Project Completion
Either party may terminate an engagement in accordance with the applicable Terms of Service, statement of work, or written agreement. If the Client cancels an engagement before completion, the Client remains responsible for payment for all work performed up to the cancellation date.
If the Client has prepaid for the full engagement and only a portion of the work has been completed, Linear Core Support may calculate a partial refund or service credit for the unperformed portion of the project, after deducting earned fees, non-refundable deposits, administrative costs, and third-party expenses.
If the value of work performed exceeds the amount already paid, the Client remains responsible for the outstanding balance.
Missed Meetings, Delays, and Client Non-Cooperation
Refunds are not available for delays caused by the Client’s failure to provide required access, approvals, documentation, feedback, personnel availability, business information, or timely responses.
Scheduled consultation sessions, review calls, implementation meetings, or working sessions may be considered billable if the Client misses the session, cancels with insufficient notice, or fails to provide required materials necessary for the session to proceed.
If a project is paused due to Client non-cooperation for more than thirty (30) calendar days, Linear Core Support may treat the project as inactive. Reactivation may require a revised timeline, additional fees, or a new statement of work.
Third-Party Costs and Software Fees
Linear Core Support is not responsible for refunding third-party software subscriptions, platform fees, app charges, hosting fees, payment processing fees, CRM licenses, ERP fees, automation platform usage charges, API usage fees, or other external costs paid directly or indirectly to third-party providers.
If third-party expenses are incurred as part of a project and are paid by Linear Core Support on behalf of the Client, those expenses are non-refundable once incurred, unless the third-party provider issues a refund that can be passed through to the Client.
The Client is responsible for reviewing third-party billing terms, cancellation rules, renewal policies, and usage costs before approving or activating third-party tools.
Service Credits
In certain cases, Linear Core Support may offer a service credit instead of a monetary refund. Service credits may be applied toward future consulting, documentation, integration, audit, or automation work.
Service credits are issued at the sole discretion of Linear Core Support and must be used within six (6) months of issuance unless otherwise stated in writing. Service credits have no cash value and may not be transferred, assigned, or exchanged for money.
Refund Request Procedure
To request a refund, the Client must submit a written request to Linear Core Support within seven (7) calendar days of the event giving rise to the request. The request must include the Client’s name, business name, invoice number, service purchased, reason for the request, and any supporting documentation.
Refund requests should be sent to operations@linearcoresupport.com. Linear Core Support will review the request in relation to the statement of work, payment history, project status, delivered work, and this Refund Policy.
Approved refunds are generally processed to the original payment method within ten (10) business days after approval. Actual posting times may vary depending on the payment processor, bank, or card issuer.
Chargebacks and Payment Disputes
Clients are encouraged to contact Linear Core Support directly before initiating a chargeback or payment dispute. Many billing concerns can be resolved through review of the invoice, project record, deliverables, and agreed scope.
If a chargeback is initiated for a valid payment covering completed or partially completed work, Linear Core Support reserves the right to suspend services, withhold undelivered work product, recover associated fees, and provide documentation to the payment processor showing the nature of the services performed.
Initiating a chargeback does not cancel the Client’s payment obligations for services already performed.
No Refund for Business Outcome Dissatisfaction
Linear Core Support provides professional operational, documentation, integration, automation, and audit services based on information available at the time of the engagement. We do not guarantee a specific increase in revenue, reduction in expenses, software adoption rate, conversion improvement, employee performance outcome, or business result.
Refunds are not available solely because the Client disagrees with a recommendation, chooses not to implement a deliverable, does not achieve a desired business result, changes internal priorities, or later decides that the service is no longer needed.
Policy Updates
Linear Core Support reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with a revised effective date.
Refund requests are evaluated under the policy in effect at the time of the relevant payment or service agreement, unless otherwise required by applicable law or expressly agreed in writing.